Using A series of free tools you can build a ROCK SOLID
customer flow model.
Using FBA you can Upload Your Customer Flow Model to
your personal Training Library so you can quickly and
effectively establish expectation and accountability
amongst the members of your fitness team.
Even if you are just a solo trainer right now you probably won't
forever so now more than ever you should be focusing on creating
an awesome and predictable customer experience.
This is what will help you establish you KILLER BRAND.
Watch this free video showing our manager establish
expectation and brand awareness with our team of
trainers using the FBA Training Library
Then do it for yourself in 3 easy steps.
Create a 5 to 7 step customer process that you would like
every customer of your brand to follow. Then put it on paper
in an outline format with easy to follow bullet points.
Create a free account at www.screencastomatic.com
and screencast yourself explaining the process in vivid detail.
Cover all major categories of the process and explain each
When you are finished and satisfied with your recording
save it to your desktop as an .mp4 file. (easy and simple)
Log into your training library and press "Create Training".
Give your training a title and upload the video from your desktop.
Next upload the PDF or word doc you created your video from.
Next write a few sentences about what you want your team
to do once they have watched the training and downloaded
Save under category "Branding and Identity"
You are done!
Now your brand skeleton is saved forever in your training library.
You can update it and change anything at anytime.
This library integrates with all your messaging features in FBA
simply create a message and attach your training.
Here is what it will look like.
Except it will be branded with your logo and your company info.